Epicor CRM

From WikiCover

On July 9, 2007, Epicor Software announced significant enhancements to its Epicor Customer Relationship Management Suite, Epicor Clientele CRM.NET 8.5, that enable transparency and extensibility, broaden visibility and enrich usability. The new release -- built with 100% Microsoft .NET managed code and employing an adaptable service-oriented architecture (SOA) approach in the creation of customer-centric software processes -- now supports Epicor's Productivity Pyramid, which draws together people, processes and applications through the combination of three of Epicor's powerful business tools: Epicor Portal, Service Connect, and Information Worker.

In this release, the SOA of Epicor CRM is leveraged to provide easier extension of the solution to external applications, customers and business partners. The Web service-based application program interface (API) has been enhanced to support easier computer telephony integration (CTI). Additionally, both in-bound and out-bound business document integration -- via Epicor Service Connect -- deliver greater application-to-application and business-to-business connectivity.